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Delivery & Shipping

Organisational inserts created by The Luxe Insert are bespoke, made-to-order items. Once an order has been placed, we aim to fulfill all orders within 7–10 working days (excluding international orders).

Please note that unexpected circumstances may occasionally extend this timeframe. Should any delay occur, you will be notified as soon as possible via WhatsApp or email.

Our operations are closed on weekends (Saturdays and Sundays) and public holidays. Orders placed during these times will be processed on the next working day.

Shipping charges will be calculated at checkout.
For international orders, please contact us at contact@theluxeinsert.com for assistance.

UAE Delivery Costs

Dubai: AED 20

Other Emirates: AED 30

International Delivery Costs

Qatar: AED 70

GCC: AED 100

International: AED 150

Taxes & Duties

International orders are shipped through DHL and are processed on a DDU (delivery duty unpaid) basis. This simply means that you will be required to pay any duty costs incurred at the time of delivery, or prior, via DHL.

If you have any questions or queries related to shipping or delivery, please do not hesitate to get in touch at contact@theluxeinsert.com.

Order Confirmation

Once you submit your order on our website, you will receive a confirmation email with the details of your order. We will also notify you once your order is dispatched.

If you wish to contact us about your order, please contact us via WhatsApp on +971 58 556 9971 or via email at contact@theluxeinsert.com.

Pre-Orders

Select inserts may occasionally be offered on a pre-order basis due to high demand or limited production runs.

If you place a pre-order, please note the following:

  • Production Start Date: Your order will be scheduled to begin production on the date indicated at checkout (e.g. 1st July 2025).

  • Handcrafting Time: Once production begins, your insert will follow our standard 7–10 working day timeline for crafting and dispatch.

  • Shipping: After dispatch, delivery times align with our regular domestic and international shipping schedules.

  • Delays: While we aim to fulfil all orders within 7–10 working days from the production start date, in the rare event of a delay, you will be promptly notified via WhatsApp or email.

We will keep you informed at each stage, and you will receive tracking details as soon as your order is on its way.

As with all Luxe Insert pieces, your order is made with the utmost care—designed to fit seamlessly, protect beautifully, and arrive timelessly.